Refund Policy
Last Updated: September 5, 2026
This Refund Policy applies to fees and payments made to Kay Cee Immigration Services Inc., operating as KC Migrate (“KC Migrate,” “we,” “us,” or “our”).
This policy should be read together with the applicable Retainer Agreement entered into between KC Migrate and the client.
1. Initial Consultation Fees
Fees paid for an initial consultation are non-refundable.
The consultation fee is charged for the professional time and services provided in reviewing, assessing, and discussing the client’s circumstances.
Once a consultation has been provided, the consultation fee will not be refunded.
Where applicable and agreed upon in the Retainer Agreement, consultation fees may be adjusted or credited toward professional services.
2. Professional Fees and Retainer Agreements
Professional fees and payment arrangements are governed by the applicable Retainer Agreement between KC Migrate and the client.
The Retainer Agreement sets out the scope of services, payment arrangements, professional fees, and other applicable financial terms.
Clients should review their Retainer Agreement carefully, as the specific terms of that agreement govern the professional services provided to them.
3. Funds Received and Held for Professional Services
Payments received from clients for professional services are handled in accordance with the applicable Retainer Agreement and applicable professional requirements.
Funds received in advance for professional services are held in the appropriate account until professional services have been provided and a bill or invoice has been raised for the work performed.
KC Migrate claims professional fees only in accordance with the applicable Retainer Agreement and after the appropriate billing process.
4. Government Fees
Government fees are separate from KC Migrate’s professional fees.
Government fees paid or required in connection with an immigration or citizenship application are not refundable by KC Migrate.
Where government authorities determine whether a government fee is refundable, any refund is subject solely to the policies, procedures, and decisions of the relevant government authority.
KC Migrate is not responsible for government decisions regarding the refund of government fees.
5. Third-Party Fees and Expenses
Certain immigration matters may involve fees or expenses charged by third parties.
These may include, where applicable, fees for services provided by third parties or other expenses required in connection with a client’s matter.
The treatment of such fees and expenses will be governed by the applicable arrangements and the terms of the Retainer Agreement.
6. Unused Funds
Where funds remain unused after adjustment for:
applicable consultation fees, where agreed;
professional services performed;
work completed in accordance with the Retainer Agreement; and
any other applicable charges or adjustments agreed upon,
the remaining unused funds will be addressed in accordance with the applicable Retainer Agreement and the agreement between KC Migrate and the client.
Where a refund of unused funds is due, the refund will generally be processed within 60 days, as mutually agreed upon and subject to the applicable terms governing the client’s matter.
7. Questions Regarding Fees or Refunds
Clients with questions regarding professional fees, payments, invoices, unused funds, or potential refunds should contact KC Migrate directly.
Where a client has entered into a Retainer Agreement, the terms of that agreement will apply to the client’s specific financial arrangements.
8. Changes to This Refund Policy
KC Migrate may update this Refund Policy from time to time.
Any updated version will be posted on this website.
Contact Us
If you have questions regarding this Refund Policy, please contact Kay Cee Immigration Services Inc. (KC Migrate) using the contact information provided on this website.